Terms & Conditions

This is the legal bit – It’s very wordy, but it’s here for both our protection and yours!

Standard Terms and Conditions of Tradings

• These terms form the basis of the contract between our customer and Baked by Alice Louisa.
• These terms, your Order, and your Order confirmation are considered by us to set out the whole agreement between you and us for the sale of cakes. It is your responsibility to check all the details in the order confirmation are complete and accurate as this is the document we work to when completing your order.

Basis of Sale

• Any samples, drawings or descriptions we issue, and any descriptions or illustrations contained on our website are issued solely to provide you with an approximate idea of the cakes they describe and remain the property of Baked by Alice Louisa.
• Quotations are valid for a period of 30 calendar days from the day of issue. Cake sizes quoted are in inches, and are based on the diameter of the cakes. Cakes are four layers tall as standard, six layers for a rainbow cake. If you would like a taller cake, this needs to be requested at the time of booking.
• No contract is made with you until we have received your booking fee. Once your booking fee has been received, you are in a legally binding contract with Baked by Alice Louisa.

The Cakes

• We warrant that on delivery or collection, the Cakes shall conform to their description as set out in the Order Confirmation, be of satisfactory quality and comply with all food safety, statutory and regulatory requirements in the UK. We will not be held responsible for customer disappointment of the design or the interpretation of the cake as long as it is made in line with the customer’s pre-agreed requirements set out in the order confirmation and will face no consequent liability. It is the customer’s responsibility to ensure all details within the order confirmation are correct and meet their exact requirements.
• The warranty does not apply to any defect in the cakes arising from wilful damage, accident, negligence by you or any third party, if you use the cake in a way we do not recommend, your failure to follow our instructions or any alterations you carry out.
• Our cakes are made in an environment where nuts, egg, milk, gluten and other allergens are present. We cannot guarantee that any cake is entirely nut free, although we make every effort to ensure that allergies are accommodated.
• We cannot guarantee an exact replica of any cake but we will do our best to make it so. Where colour swatches are provided, we will do our best to match as close as we deem possible. Exact colour matches are not guaranteed.
• Please note some flowers are not suitable for use as a cake decoration, due to their toxicity. If fresh flowers are supplied by yourself, or your florist, we cannot be liable for any contamination to our food product that may arise from their misuse. If your florist is supplying the flowers, we recommend they liaise directly with us to confirm detail about size of cake being dressed to avoid any miscommunication.
• From time to time, certain materials for our cakes may become obsolete. This is totally out of our control; however we will do our best to select replacement products to reflect the original design as closely as possible. We reserve the right to replace items with component parts of equal or better quality without consultation.
• If your cake contains figures made from sugar paste, whilst edible, we do not advise that they be eaten. It is noted that for some figures we use an external supplier.
• Stacked cakes contain dowels in each tier to provide support and these should be removed before consumption.
• The cake is a fresh product containing no additives or preservatives and it is our right to assume consumption on the day requested. Cakes should be stored away from direct sunlight and sources of heat, in the box provided. Any further information will be given on collection/delivery.
• Baked by Alice Louisa and the customer expressly agree that the cakes and all goods purchased from Baked by Alice Louisa remain the property of Baked by Alice Louisa until paid for in full.

Price and Payment

• The price of your cake will be set our in your order confirmation. No VAT is payable on the cakes.
• For any orders £35 or over, a booking fee of 25% is required to secure the order. For any orders under £35, a booking fee may be applied at our discretion. No further payment reminders will be sent and it is the responsibility of the client to ensure payment is on time.
• Please note all booking fees are non-refundable and non-transferable, at our discretion.
• The balance must be paid in cleared monies no later than the date set out in the order confirmation by bank transfer to the account specified, cash, or payment by debit or credit card. If paying by debit or credit card, please allow 3 working days for payment to clear.
• Late payments will incur a £25 charge.
• If payment is not received by the date specified, this shall be constituted as breach of contract by the client. We reserve the right to hold the order until payment is made in full. When payment is late, we accept no responsibility should we be unable to purchase the required stock or equipment to make the cake as laid out in the order confirmation. In these circumstances, the cake will be made as close to the order confirmation as possible with no redress or liability on Baked by Alice Louisa.

Cancellation, Postponement and Alterations

• In the event of a cancellation by yourselves, booking fees are non-refundable. Any balance paid, after the booking fee, can be refunded if the order is cancelled more than two weeks before the cake is due.
• In the event of a postponement, we will carry the monies paid forward, to the new date, subject to availability. Please be aware that final prices and designs may have to change, depending on the re-arranged date.
• You may, prior to two weeks before your order, amend or cancel your order by providing us with written notice. In the case of alterations a new order confirmation will be issued detailing the changes and the new price. Alterations are not confirmed until a new order confirmation has been issued.
• In the unlikely event that we need to cancel your order, any monies paid will be refunded.
• Baked by Alice Louisa reserves the right to cancel, vary or suspend the operation of this contract if events occur which are in the nature of force majeure (without prejudice to the generality of the foregoing): fire, floods, storm, plant breakdown, strike, lock outs, riots, hostilities, non-availability of materials or supplies or any other event outside the control of Baked by Alice Louisa, and Baked by Alice Louisa shall not be liable for any breach of contract resulting from such an event.
• Baked by Alice Louisa’s liability (both in contract and tort) in respect of defects in goods or services shall be limited to the issue of a credit note in respect thereof or granting a refund or other such compensatory measures as Baked by Alice Louisa, at its discretion, considers appropriate in the circumstances and shall be limited to the value of the goods or services giving rise to the claim.
• Baked by Alice Louisa shall not under any circumstances be liable for the customer respect of indirect consequential loss or damage or loss of profits, provided always that these conditions do not exclude or restrict Baked by Alice Louisa’s statutory liability for death or personal injury arising from any negligence on Baked by Alice Louisa’s part or liability imposed by statutory implied terms in Consumer Contracts.

Complaints

• Complaints are extremely rare and due to the amount of work put into each individual cake, we take them very seriously. Any issues must be bought to our attention within 48 hours of collection/delivery to give fair opportunity to assess the nature of the complaint.
• Both parties agree to not post any negative information about the other arising out of this Contract or Event on any online forum or website without providing advance written notice of the intended content thereof, and providing the other party with a prior opportunity to resolve any issues between the parties amicably.
• Complaints regarding the decoration of cakes can be easily repaired, so errors of this nature must be pointed out upon delivery/collection so as to give us the opportunity to correct them. Once the order has been handed over this confirms that decoration is as requested and no further claims can be made. Wedding Cake clients will be sent a detailed sketch of their wedding cake prior to the wedding. It is the client’s responsibility to check that this meets with their requirements and raise any issues with us if there are any discrepancies.
• Where the complaint is in regards to the quality of the cake, then the cake, or remainder of the cake/tier, must be returned to us as soon as possible after cutting and within 48 hours of collection/delivery to ensure that we are able to fairly assess the nature of the complaint. Please note, we can only deal with the client who placed the original order.

General Terms

• All designs and intellectual property rights remain the property of Baked by Alice Louisa. We reserve the right to use images of your cake for any form of advertising, including web based promotions, brochures, galleries and competitions.
• It is advisable that you make a copy of all documentation received from Baked by Alice Louisa for your own benefit.
• This Agreement together with Order Confirmation documents provided constitute the entire agreement and understanding between the parties relating to the order. Except as may be expressly states in the Agreement, it supersedes and cancels all prior agreements, statements, representations, understandings, negotiations and discussions, whether oral or written, between the parties. Each of the parties acknowledges and agrees that in entering into this Agreement it does not rely on any statement, representation, warranty or understanding made prior to the Agreement save to the extent that such statement, representation, warranty or understanding is incorporated into this Agreement. Each of the parties acknowledges and agrees that in entering into this Agreement it has not relied on (or has been induced to enter into the Agreement by) any statement, representation, warranty or understanding made prior to this Agreement. Nothing in this paragraph excludes any liability for fraudulent misrepresentation.
• In the event that any one or more such provisions of this Agreement should be deemed to be invalid or unenforceable, such invalidity or unenforceability shall not affect the validity construed as if such invalid of unenforceable provisions has not been inserted.
• The parties agree to submit to the non-exclusive jurisdiction of the English courts.
• Any heading utilised in the Agreement have been inserted for the convenience of reference only and should in no way restrict or otherwise affect the construction of the terms and conditions hereof.

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